Have questions? You've come to the right place.

General

Content Monitoring

Bark monitors your child’s texts, email, YouTube, and 30+ apps and social media platforms for issues like cyberbullying, adult content, sexual predators, profanity, suicidal ideation, threats of violence, and more.

Parents receive text or email alerts only when something potentially problematic occurs online. You won’t have full access to everything on your child’s phone — just the things you might need to know about. This saves you countless hours of scrolling through every online interaction your child has while allowing you to build trust and maintain an open line of communication with your child.

Screen time management

Families can set time limits and create schedules for when their children’s devices can connect to the internet (through both cell service and Wi-Fi).

Web filtering

Our web filter lets you select which websites are appropriate for your child to access on their devices. You can block specific sites or even whole categories like streaming services, online gaming, sexual content, and more.

We offer two products for families to choose from, depending on the level of protection you need.

Bark, our flagship service, is a comprehensive solution that includes content monitoring, screen time management, and web filtering. Bark is $14/month or $99 annually.

Bark Jr provides screen time management and web filtering. This level of service is $5/month or $49 annually (18% savings).

Content Monitoring

Bark uses advanced machine learning and statistical analysis techniques to recognize potential problems. Simple keyword searches are not enough to detect the majority of issues, which is why our service uses contextual analysis and natural language processing to determine when something serious might be happening. For example, Bark knows the difference between a kid saying “This homework makes me wanna kill myself,” versus “Nobody cares about me, I wanna kill myself.” Our algorithm also keeps up with the latest in teen slang.

Screen time management and web filtering

Families can manage not only when their kids can access the internet on their devices, but also which sites they can visit.

You can create custom profiles for each child in your house, create screen time schedules, and manage access to a wide variety of websites — including video streaming, gaming, adult content, and more.

To get started, simply visit our sign-up page or download our app for parents (iOS, Android). From there, you’ll be able to select the product (Bark or Bark Jr) that’s right for your family and get step-by-step instructions.

Screen time management and web filtering

Families can manage not only when their kids can access the internet on their devices, but also which sites they can visit.

You can create custom profiles for each child in your house, create screen time schedules, and manage access to a wide variety of websites — including video streaming, gaming, adult content, and more.

Bark is the only comprehensive digital safety solution available for families, allowing them to monitor online activities, manage screen time, filter websites, and request location check-ins — all with a single service.

FOSS team

Nope! You and/or your child simply connect your child’s accounts and devices to Bark, which takes only a few minutes. If you need any help, we have a dedicated team of Family Online Safety Specialists ready to jump in and answer any questions you have. When you’re ready, just email them!

For Bark

You’ll need a computer to set up Bark if your child has an iPhone, iPad, or iPod. For Androids, you won’t need a computer at all.

For Bark Jr

You won’t need a computer to set up Bark Jr on iOS or Android devices — all that’s required is to have our companion apps for iOS or Android downloaded to your child's phone.

Absolutely. At Bark, security is paramount. Our website uses SSL encryption and all analyzed data is stored within an encrypted database. You can rest easy knowing your children's data is secure.

We love referrals! We'll give you a $50 Amazon gift card for each friend who signs up and subscribes to Bark using your unique referral code. You can manage your referrals from the dashboard of your Bark account by selecting “Refer a friend” from the drop-down menu in the top right corner.

Please contact us if you’re in this situation.

Parents with iOS devices can manage their family’s account from their devices by downloading our iOS app. The app allows you to review potential issues, add children, connect accounts, update your notification settings, and more.

The Bark Kids app will also need to be downloaded to your child’s iOS device to enable our screen time management and web filtering features.

We have two Android apps: one for parents to manage their account and one to be installed on your child's device to fully enable all of our features.

Parents can download our Android app from the Google Play store. The app allows you to manage your account, review potential issues, add children, connect accounts, update your notification settings, and more! Note: This app should ONLY be installed on the parent's device.

Bark for Kids should be installed on your child's Android device to allow Bark to monitor content, manage screen time, and filter websites on the device.

Androids are much easier than iPhones to monitor thoroughly, which is why we generally recommend Androids as the best first phone for kids.

No, you do not need to jailbreak your child's iOS device or root your child’s Android phone in order for Bark to work. As a third-party service, we strive to provide a program that keeps phones working properly and that does not void warranties or terms of service.

Our algorithms are currently trained in English and Spanish, and we’re looking to add more languages in the near future.

As of right now, Bark is not currently available outside of the United States.

Absolutely! Whether your child has an Android or an iOS device, it’s possible for co-parents to share alerts and notifications. Read more about it here or contact us to learn more.

Check out our Facebook group, Parenting in a Tech World, where thousands of parents interact daily about all things digital parenting.

You’ll have the full trial period to decide if you’d like to continue with Bark and become a paid subscriber. Even though we require a credit card for COPPA verification, we won’t charge it until 1) Your 7-day trial is over, and 2) You’ve connected at least one account or device.

Note: Apple has complete control over its in-app subscriptions. As a result, if you signed up for Bark or Bark Jr via Apple Subscription, you will be charged after 7 days regardless of whether or not you’ve connected an account or device. You can manage your account through your Apple Subscriptions page.

With the addition of our screen time management and web filtering features, Bark now provides a comprehensive safety solution for your family, so you no longer need a second tool or product. If you want to make sure your family is covered when it comes to online safety, please feel free to email us.

S mode is a security feature in Windows 10 that only allows users to download apps from the Microsoft Store. Unfortunately, the Bark Desktop App is not currently distributed on this platform.

There’s a solution, though! To install Bark, you’ll just need to switch out of S mode. Once you switch out of S mode, you won’t be able to turn it back on again. But Windows will still maintain all of its standard functionalities, and you’ll be able to download apps from marketplaces other than the Microsoft Store.

To switch out of S mode:
  1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
  2. Find the Switch to Windows 10 Home or Switch to Windows 10 Pro section, then select the Go to the Store link. (Note: Don't select the link under Upgrade your edition of Windows. That's a different process that will keep you in S mode.)
  3. From here, select the Get button. You’ll then be switched out of S mode and will be able to download apps from anywhere.

In 2013, the FTC updated the Child Online Privacy and Protection Act (COPPA) to bring laws originally enacted in 1998 in line with the ever-changing internet. The original COPPA laws were created to help ensure that digital brands weren’t taking advantage of new marketing channels to target kids under 13.

In short, if you add a child under the age of 13, we're not legally allowed to provide our services unless we have verifiable parental consent in the form of a credit card added to your account, which occurs during the onboarding process.

Content Monitoring

Kids are generally receptive to Bark once they learn that we protect them online while also giving them more privacy. Parents don’t get access to every single message they send — only to online activities that indicate that they might be in danger. Here’s how to talk to your child about Bark.

We support the following social media, email, chat, and messaging platforms:

  • Snapchat
  • Facebook
  • Spotify
  • Twitter
  • Instagram
  • Tumblr
  • Gmail
  • Google Hangouts Chat
  • Outlook/Hotmail
  • OneDrive
  • OneNote
  • Dropbox
  • Yahoo! Mail
  • Comcast Mail
  • AOL Mail
  • YouTube
  • Discord
  • Pinterest
  • GroupMe
  • Houseparty
  • Holla
  • VSCO
  • Lipsi
  • Messenger Kids
  • Flickr
  • WhatsApp
  • Kik
  • iOS Text Messaging/Photos/Videos/Web browsing
  • Android Text Messaging/Photos/Videos/Web browsing
  • Amazon Fire Tablet
  • Chrome web browsing (requires extension)
  • Chromebook (requires extension)
  • Slack
  • Skype
  • Reddit
  • Kidzworld
  • TikTok
  • LiveMe
  • BIGO LIVE

Generally speaking, Apple has more stringent security and privacy restrictions than other operating systems. For this reason, set-up is slightly different for iOS devices. Bark analyzes text messages, photos, videos, and more through backups of your child's iOS device.

To ensure Bark is able to monitor your child's iOS device, please follow the iOS connection instructions in the onboarding process. After the initial set-up, the Bark Desktop App will automatically back up your child’s iOS device to your computer and upload for analysis.

No software tool will ever be perfect. It is possible that something could be missed, or that you'll get an occasional alert from us when no real issue exists. We are a tool to help families protect their children online, not a replacement for active, engaged parenting.

Yes, Bark analyzes images and videos associated with a message or that are stored on a device. They're analyzed for nudity, violence, and other inappropriate content, including text added to the images.

If your child uninstalls the Bark Kids / Bark for Kids app, you’ll be alerted. You can also download a third-party app that prevents them from being removed without a password.

If your child changes the passwords to their email or social media accounts and Bark stops monitoring them, you’ll also receive an alert.

Bark can monitor deleted texts on Androids. For iOS devices, Bark can monitor some deleted texts. Ensuring frequent backups increases the chances that our technology will analyze deleted texts in iOS devices, but it is not guaranteed.

At Bark, we believe kids deserve privacy, which is why our alerts only surface potential issues. Bark is designed to provide your family with a digital safety net — as well as give you back the time spent spot-checking your kid’s devices.

Managing a Bark account as a parent is independent of the monitoring we do for the child's connected accounts, so using different types of devices has no effect on our ability to detect potential issues.

To monitor a child’s iOS device, parents can use the Bark Parent iOS app, Bark Parent Android app, or the Bark website to manage their account.

In order to monitor a child's Android device, the Bark for Kids app will need to be downloaded to their device.

While it is technically possible to set up Bark without your child's knowledge (assuming you have the log-in information for their online accounts), we highly encourage you to discuss your usage of Bark with your child. Talking to your child about alerts when they arise provides a good opportunity to have important conversations about serious topics.

We're able to monitor more than one account on any given platform, but you’ll need to connect each additional account for monitoring with Bark.

We are currently focused on supporting platforms kids use to directly send and receive messages (social networks, messaging apps, and email), so we do not monitor computers at this time. Bark does monitor browser history on iOS and Android devices, however, along with web browsing on Chrome using the Bark for Chrome extension.

Screen Time and Web Filtering

Our screen time management feature works on iOS and Android. If your child is using an older hand-me-down device, you can check to see if it's compatible here.

Yes! These features work whether your child’s device is connected to your Wi-Fi network (or anyone else’s) or is using cellular data. You can rest assured knowing that your family’s rules are in place no matter where your kids roam.

You won’t need any hardware for our screen time management feature to work — your child will just have to download our companion apps for iOS or Android.

Absolutely! As parents ourselves, we know that raising an 11-year-old isn’t the same as raising a 16-year-old. Because of this, you can create a different schedule for each of your children.

Yes, our web filtering feature lets you manage access to up to 17 different website categories. Within those categories, you can also create exceptions. For example, you can block all streaming sites but allow Netflix (and vice versa).

With Bark, you can manage your children’s screen time from your own phone via the Bark app or website, regardless of whether you have an iPhone and your kids have an Android (or vice versa).

In terms of web filtering, Apple's Screen Time and Google Family Link web filters only block general content. Bark, on the other hand, breaks down a wide range of categories and exceptions to enable a more customized and refined level of protection.

Children aren’t able to adjust their own screen time limits from the Bark for Kids app. Deleting the app will allow them to get around the restrictions, but you’ll be notified if this happens.

Still can’t find what you’re looking for? Reach out to us at help@bark.us.